Frequently Asked Questions
Q: When should I arrive?
A: Our Richmond Yoga and Pilates studio is in Steveston Village. Come 20 minutes early to your first class so you have ample time to fill out our registration forms, pay, and get settled in. As a returning student, arriving 10 minutes before class is ideal.
Q: What if I arrive late?
A: Studio doors are locked once the class is in session, so we encourage you to arrive with ample time to check in, change, and settle in. Our classes for kids are an exception to this—sometimes things happen and we’d rather see your kids in class than not.
Q: What if I don’t show for the reserved class or want to cancel my reserved class?
A: Failure to show will result in the member being charged for the missed class or at the applicable drop-in rate, which will be automatically charged against the member’s account. Cancellation of the reserved class may be done without penalty 24 hours prior to the start of class. Cancellation of the reserved class less than 24 hours will result in the member being charged as a missed class or at the applicable drop-in rate which will be automatically charged against the member’s account.
Q: Do I need to bring a class mat?
A: No, we offer plenty of non-toxic, environmentally sustainable mats for you to rent for the day. All we ask is for you to please clean it before returning it back to the bin. We also provide a service that cleans the mats thoroughly to ensure they’re ready for the next person. However, if you have your own mat that you prefer to bring, please do so.
Q: How should I prepare for class and what should I bring?
A: It is best to practice on an relatively empty stomach, so we suggest not eating for about one hour before class or a half hour after a light snack. Wear comfortable breathable clothing which does not restrict movement. All classes are done barefoot. Mats and all other props are provided for use in the studio. Bring your own water bottle as we have a filtered water station for your use. You may want to bring a small towel and be prepared to sweat. But if you forget to bring your own towel, we offer all natural and biodegradable towels for purchase.
Q: What class should I take if I have never done Yoga or Pilates before?
A: This depends on your health and fitness level. If you are new to Yoga or Pilates, you might want to try our Restorative Classes or one of our more moderate classes like Hatha. Classes like Hot Pilates, Hot HIIT (High intensity interval training), and Hot Booty Burn require a higher level of activity and a greater degree of fitness. It may be best suited for people who are injury free, looking for a more intense workout, and have some experience. Also, make sure to check out our class descriptions so that you can select a class that is best suited for you. Your current fitness level and history of health issues and injuries helps determine which class is most suitable—feel free to call or email the studio or ask your teacher.
Q: Do I need to pre-register for classes in advance?
A: Yes! We ask that all clients register for classes using the Burn365 Fitness App on your smart phone. You may pre-register from a computer by logging onto the Burn365 Fitness Website as well. If you forget to register, we may still have room for you, just let the front desk know what class you are taking.
Q: What if I have an injury and or physical condition?
A: First, check with your physician and make sure you are clear to exercise. It is also important for you to check in with the teacher before class if you have any concerns. All of our staff can help you by guiding you to the right class and the right props as well. You should not even compare how you did a pose the week before because every day is new. Listen to your body and if it says to take a break or take it easy, then do so. No one is judging you, it’s your body, your practice.
Q: I want to explore deeper aspects of practice—what do you offer?
A: Please join us for special events like our workshops, both with our own teachers as well as teachers from abroad.
Q: What do I wear?
A: Wear clothes that are comfortable enough to move in freely but not overly baggy. Layers are recommended as you will warm up and cool down over the duration of a class. All of our classes are practiced in bare feet so please be sure to remove your shoes before entering the class.
Q: Mobile Phones?
A: Please turn your cell phone off before entering the studio and tuck it away with your belongings. No phones are allowed in class with the exception of health practitioners who are on-call for emergencies.
Q: Can children attend classes?
A: We offer programs for children at the studio but sometimes families like to practice together. Children 13+ are welcome in class if they are comfortable with and respectful of the class environment, which requires the ability to pay attention and remain focused.
If you can’t find an answer to your question here, please contact us.